Saturday, May 22, 2010

Reprint: Nevada Insurance Chief Quits; Assistant Named Acting Commissioner

May 13, 2010

Nevada Insurance Commissioner Scott Kipper resigned from the Nevada Division of Insurance after less than 17 months on the job, saying, "It's just time for a change."

Kipper's resignation is effective June 2. He started work in Nevada on Dec. 29, 2008, two months after resigning as Oregon's chief insurance regulator (BestWire, Jan. 13, 2009). He served for one year in Oregon after a stint as a deputy commissioner for the Louisiana Department of Insurance. Aside from taking some time off, Kipper is uncertain about his future prospects. He said he will be seeking other opportunities as a regulator, elsewhere in the insurance business or out of insurance altogether.

Kipper praised the Nevada insurance division staff and the state's "pro-business" climate. "The environment here is very good for insurers. It made it very easy to do my job," he said. "I think we struck a good balance."

While praising his predecessors for starting the effort, Kipper said he is proud of Nevada's surge in captive registrations (BestWire, Jan. 4, 2010). The state is now the fourth-largest captive domicile in the nation "with a bullet," he said.

Prior to his Louisiana post, Kipper was senior regional director of state affairs for America's Health Insurance Plans and as a government relations manager for General Electric Capital Assurance Co. He also worked as a health analyst for the National Association of Insurance Commissioners and spent 10 years in Wyoming state government and industry (BestWire, Oct. 17, 2010).

The Department of Business & Industry, which includes the insurance division, has launched a nationwide search for a new commissioner, Director Dianne Cornwall said. Chief Insurance Assistant Brett Barratt, the division's former counsel and hearing officer, will serve as acting commissioner.

Kipper succeeded Alice Molasky-Arman, the longest-serving insurance commissioner in Nevada history. Molasky-Arman joined Nevada-domiciled Western Insurance Co. as senior vice president of government relations, one month after retiring from the post she held through the tenure of three governors (BestWire, Oct. 31, 2008).

(By Sean P. Carr, Washington Correspondent:

Tuesday, May 11, 2010

Solvency: The Ultimate Consumer Protection Reprint

KipperWith health care reform at the forefront of national debate lately, the Division of Insurance has been receiving numerous inquiries regarding the how, what and why of rate approvals for health insurance policies.

These questions are important to ask, and, as public servants, we are happy to continue to be a valuable resource on this topic. But I would also like to take a moment here on our Web site to shed some light on not just our recent review of rate approval requests, but the concept at the core of everything we do at the Division of Insurance: consumer protection.

Included in the Division's mission are our duties to protect the rights of Nevada insurance consumers and to ensure the financial solvency of insurers. What many people don't realize, however, is that these concepts go hand in hand.

When we approve an insurance company's rate adjustment requests, we take great care to make sure those rates are within the scope needed for that company to stay financially healthy, so it can continue to make good on its promises to consumers -- not just in the immediate future, but for years to come. Our highly skilled staff closely reviews all requests for rate changes so that companies will remain solvent and insurance will remain available and accessible for all Nevadans. We provide efficient and responsive regulation that encourages the competition necessary for consumers to have choices when shopping for all lines of insurance.

Currently we have more than 2,000 insurance companies licensed to do business in Nevada, and we are very proud of that fact. Insurance is an ever-evolving, growing and changing industry, and one about which we are very knowledgeable and passionate about. And we are always happy to share that knowledge and passion with you. We're here for you.

Saturday, May 8, 2010

When faced with a loss - Reprint

How You Can Make the Claims Process Easier
Important, but sometimes difficult, filing a claim can be one of the most frustrating processes during a crisis or following a major disaster. Delays in the claims process was the No. 1 complaint of insurance consumers in 2007, according to the National Association of Insurance Commissioners (NAIC). It is critical that at these times, you are prepared with the information your insurance company needs. To help you avoid problems getting your claims paid, we offer these tips:
Know Your Policy
Understand what your policy says. The policy is a contract between you and your insurance company. Know what's covered, what's excluded and what the deductibles are.
File Claims as Soon as Possible
Don't let the bills or receipts pile up. Call your agent or your company's claims hotline as soon as possible. Your policy might require that you make the notification within a certain time frame.
Provide Complete, Correct Information
Be certain to give your insurance company all the information they need. Incorrect or incomplete information will only cause a delay in processing your claim.
Keep Copies of all Correspondence
Whenever you communicate with your insurance company, be sure to keep copies and records of all correspondence. Write down information about your telephone and in-person contacts, including the date, name and title of the person you spoke with and what was said. Also, keep a record of your time and expenses.
Ask Questions
If there is a disagreement about the claim settlement, ask the company for the specific language in the policy that is in the question. Find out if the disagreement is because you and the insurance company interpret your policy differently. If this disagreement results in a claim denial, make sure you obtain a written letter explaining the reason for the denial and the specific policy language under which the claim is being denied.
Don't Rush into a Settlement
If the first offer made by an insurance company does not meet your expectations, be prepared to negotiate to get a fair settlement. If you have any questions regarding the fairness of your settlement, seek professional advice.
Auto and Homeowners Claims
Auto and homeowners policies might require you to make temporary repairs to protect your property from further damage. Your policy should cover the cost of these temporary repairs, so keep all receipts. Also, maintain any damaged personal property for the adjuster to inspect. If possible, take photographs or video of the damage before making temporary repairs.
Other Tips for Filing Auto or Homeowners Claims:

* Don't make permanent repairs. An insurance company may deny a claim if you make permanent repairs before the damage is inspected.
* If possible, determine what it will cost to repair your property before you meet with the claims adjuster.
* Provide the claims adjuster with records of any improvements you made to your property.
* Ask the claims adjuster for an itemized explanation of the claim settlement offer.

Accident and Health Claims
Ask your physician to provide your insurance company with details about your treatment, medical conditions and prognosis.

If you suspect a provider is overcharging, ask the insurance company to audit the bill and verify whether the provider used the proper billing procedure.
Contact Your State Insurance Department
If you have an issue with your insurer about the terms of the claim settlement, you should contact the Nevada Division of Insurance Consumer Services Section for assistance. In Northern Nevada, please call (775) 687-4270; in Southern Nevada, please call (702) 486-4009.

For more information about auto, home and health insurance options, and tips for choosing the coverage that is right for you, visit the NAIC’s consumer resource,

Thursday, May 6, 2010

Distracted Driving Link

(Please copy and paste)

Monday, May 3, 2010

Consumer TIps Link - SAFECO

(please copy and paste)

About Me

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6119 Ridgeview CT #500, Reno, NV 89519, 775-284-8200 or, United States College BS in Business Administration (University of Nevada, Reno) 1987. Independent Farmers Insurance Agent 1987-1997; Part time financial sales positions 1997-1999; Co-founder and President of ClientFlex Corporation 1999-2004; Lucini/Parish Insurance 2004-2005; Co-founded (with Tammy Brunson) Ardent Insurance LLC (2005-2007); Changed entity to Ardent Insurance Inc (2006-present). Insurance Designations: LUTCF. Insurance Affiliations: Big I (Independent Insurance Agents of America); Trusted Choice Approved Agency; Professional Insurance Associates, Inc. (Affiliate); Local Business Associations: Northern Nevada Insurance Agents - Member; Community Associations: Northern Nevada Endurance Training - Active Member.